Vejen 17th June 2020
Improving and developing the MarketingPlatform Customer Service setup
We say that “people are the heart of our software”, whether it is you the customer, or our amazingly committed team here at MarketingPlatform. That is as true now as it was when the company was founded in 2011.
As a MarketingPlatform customer, you will know that we are committed to helping you create the most engaging, relevant and ongoing dialogue with your audience. We do this by helping you get the very best out of our platform.
From the earliest beginnings of the company we have built our focus around you, the user, and how our customer support team can come alongside you in your journey as a genuine partner.
That is why we are constantly looking for innovations and improvements, not only in our platform, but also in how we help you get the best out of it. As our platform has grown so has our client base, both in terms of sophistication and knowledge and geographical location.
As a result, we have taken a long, hard look at how we can take the people-services we provide to you as a valued customer to the next level, and we have decided to make some improvements in our Customer Support setup and processes.
Our support team has grown and will be divided into three specific areas under the overall umbrella of Customer Service. Why? Because more hands on deck means both shorter response times and greater efficiency all round. Those areas are:
- Customer Support
- Customer Success
Onboarding is as it sounds, it is all about everything that happens “after the sale” – when you have signed up for a subscription – getting you up and running, settled in, and comfortable with the platform.
Customer Support will be available to you in all channels – chat, tickets, email, phone – just as we are now, and on hand to help you with any questions, issue or queries you may have.
Customer Success is built around a more proactive approach. Reaching out to you as a key client, to help you really squeeze every last drop of potential out of everything that MarketingPlatform has to offer.
Customer Support will be available in English language only from August 2020, and is open until 2000 CET every weekday.
In order to be able to offer all these services and improvements to all of our customers, no matter where they are in the world, we will be moving all of our Customer Support services over to English only from the beginning of August 2020.
There will be no interruption to the level and quality of the support you currently enjoy. In fact, quite the opposite is true, we are going to be able to offer you significantly enhanced levels of support (and we firmly believe, inspiration) as a result of the changes we are making.
Do bear in mind that both our Onboarding and Customer Success teams will be available in both Danish and English.
We really look forward to continuing the journey you are making with us in creating brilliant and engaging communications, and most of all, helping you get absolutely the best out of our platform.
If you are a customer and have any questions, please do not hesitate to contact our Customer Service team on:
Tel: +45 72 44 44 44
For Press Enquiries only:
Director of Marketing & Communications
+45 25 94 44 48